Virgin Media increased its customer base in the third quarter of 2009.

The company added 39,000 new broadband customers and 37,000 television customers in the three months ending 30 September 2009. Almost 6 out of 10 customers have the triple-play package of TV, telephone and internet and 1 in 10 four services. 21% have the V+ service. However churn remained at 18%.

Other items regarding the telvision service includes the news that 55% of television customers use the video-on-demand service with the average programmes viewed per month now standing at 33. The company said that it intends to launch more high definition TV channels in 2010.

Financially, revenue per customer rose by 5% to £44.24 and total revenue increased by 1.3% to £953 million.

Neil Berkett, Chief Executive of Virgin Media, said: “I am pleased to report that this quarter’s results delivered a strong OCF performance. I believe this demonstrates the success we have had in significantly differentiating and monetizing our compelling consumer proposition. Our triple-play penetration is at record levels and over 10% of our customers now take all four services from us. Our focus remains on attracting high value customers, who buy more from us and stay with us longer. This strategy has led to the second successive quarter of record ARPU and strong consumer revenue growth. I am delighted that these results show we are progressing significantly in this regard.”

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